Refund policy
Return and Refund Policy
At TOP GIRL, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer the following return and refund policy:
1. Returns
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Items can be returned within 5 days of receiving your order. Please make sure the items are unused, unwashed, and in their original condition with all tags and packaging intact.
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To initiate a return, please contact us at [your contact email] or visit our returns portal at [link to portal].
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Return shipping is the responsibility of the customer, unless the return is due to a defect or incorrect order.
2. Refunds
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Once your return is received and inspected, we will notify you via email about the status of your refund.
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If your return is approved, your refund will be processed to your original method of payment. Please note that it may take 5-8 business days for the refund to appear in your account due to bank processing times.
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If the item is returned in an unsellable condition (e.g., worn, washed, damaged), we reserve the right to deny a refund.
3. Exchanges
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We currently do not offer exchanges. If you need a different size or color, please initiate a return and place a new order.
4. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us within 1-5 days of receiving the order. We will provide you with a return label and offer a full refund or exchange.
5. Sale and Promotional Items
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Sale and promotional items are not eligible for returns or refunds, except in cases of defect or error on our part.
6. Non-Returnable Items
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We do not accept returns on custom items, intimate items, etc. for hygiene or safety reasons.
7. How to Return an Item
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To return an item, please follow these steps:
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Contact us at [contact info] to initiate the return process.
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Pack the item securely in its original packaging, if possible.
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Ship the item to the address provided by our customer service team.
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